Friday, December 19, 2008

Fact or Fiction? - Babies are born without kneecaps. They don't appear until the child reaches 2 to 6 years of age.

 FTD Storm

Fact: Babies are born without logical thought.  In some, this doesn't appear until the human reaches retirement age.

Today, I encountered one of these unfortunate beings.


I work in a call center... supporting computers and hating stupid people.  One of the applications I support keeps track of orders taken from other companies (our competitors) that provide the same service that we do.  Details aren't important... just understand that this application helps the middle man (our customer) keep track of all incoming and outgoing orders.



Call of the day:

caller says something to the effect of the following:

I sent 3 orders… Louis, Larry, Chad. Those are  the names.


Louis went to My Company

Larry went to Competitor

Chad went to Competitor

We phoned all of them out. I put them into the system and marked them phoned. So I don’t understand why Louis is marked with My Company and Larry and Chad are marked Competitor

Shouldn’t they all be the same thing?

My voice says “Phoned out isn’t a wire service… they’re going to be different because you used different services. They’re all marked phoned, with this check box right here” I move my mouse and point to show member.

That doesn’t make any sense. Shouldn’t they still all be Competitor out?

The headset resonates “When you called the other florist, and gave them the order… did you 2 discuss payment via Competitor or My Company?”

Louis was Your Company… and the other 2 were Competitor.

“Ok then…" (Why are you calling?)

So why is Louis marked as Your Company?

“Because, you called, them… and will, be paying them… by way of My Company…...?" (Seriously?)

That doesn’t make any sense. Why are the other 2 marked Competitor then?

“You’re paying them via Competitor, are you not?”

No, I am.

“Ok… so to keep track of that… would you mark them Competitor Two?”

No, I’m not an idiot.  I’d mark them Competitor.

“Ok… so if you’d mark them Competitor… and they’re marked Competitor… why do you think they’re marked Competitor?”

I’m not sure