Friday, August 22, 2008

Does "Consumer Be Aware" mean anything to you?

I just recently stumbled on this post that kind of opened my eyes to what I'm actually being charged, and not just my phone bill either.

Are you being charged .002 cents? or .002 dollars? it makes a big difference.

I'd explain in better detail, but the link does a MUCH better job.

I took note because I also use Verizon as a wireless carrier. I'm pretty good with numbers, but I figure that a large company such as Verizon, would also have a few people that are also good with numbers.
Well, apparently the author of this post/blog was unfortunate enough to NOT get the few that are good with numbers.

My favorite part of the audio conversation is

"How do you write 1 dollar on paper?"

"1" -- $1.00

"and how do you write 1 cent?"

"point 0 1" -- $0.01

"Ok, and how do you write a half dollar?"

"point 5 0" -- $0.50

"and to write a half cent?"

"point 0 0 5" -- $0.005 -- "I don't know, I'm not a mathematician. The computer is charging you correctly"

MAN!!! We were almost there! and then she gave in to enlightenment.

I take special interest in this situation because of the audio clip of the conversation...
Being someone who does customer service over the phones for a living... I understand what's going through the call rep's mind during this conversation. At the same time, I REALLY RELALLY hope that I'm able to take a step back and see the customer's point when they have a valid point.

Personally... if I was the first person that he spoke with, I would have felt as if the customer was trying a scam of some sort. In all honesty, I think he handled himself very well and I've spoken to many many people that aren't nearly as patient, and with issues that have no relation to money, or principle.

Tuesday, August 5, 2008

When Does It All Start?

Child Think back to when you were young... still young enough not to care what others thought of you. Young enough to stand in place and spin and spin until the sky became a mesh background to the the screen of the grass blades when you fell to the ground laughing.
Minutes later you were still laughing, spinning again. Didn't matter if you were alone or had 3 people spinning and crashing into each other.

At work today in a child like moment I decided to celebrate fixing a very difficult issue for a customer. I celebrated alone, and silently, by spinning in my chair without stopping... for about a minute, probably.

When I stopped... I wasn't concerned with how fun it was or how great a feeling it was. I was concerned with how long the dizziness was going to last, and damn... how old am I??

I got weezy from spinning in a damned office chair. G'bye 6 flags!

What happens to us when we age? We stop jumping bikes off ramps as tall as our waist, we stop jumping into the rushing water of a freezing river... we avoid the sand in the parking lot because we're wearing sandles and don't want to mess with walking with rocks in our 'shoes'

When do we start caring, and stop not caring?
Is it social.. is it a responsibility sorta thing? I'm tired of being old... and I'm not going to stand for it.
I'm going to sit in my chair, and watch other people be old... ignoring those that are still young... this will make my age seem younger, thus making me happy.

That's all that really matters right? YOUR feelings... YOUR happiness... why aren't you?

What pisses you off? What makes you angry... got a pet peeve? that's what the comments are for... feel free to share, I'm sure you're not the only one