I just recently stumbled on this post that kind of opened my eyes to what I'm actually being charged, and not just my phone bill either.
Are you being charged .002 cents? or .002 dollars? it makes a big difference.
I'd explain in better detail, but the link does a MUCH better job.
I took note because I also use Verizon as a wireless carrier. I'm pretty good with numbers, but I figure that a large company such as Verizon, would also have a few people that are also good with numbers.
Well, apparently the author of this post/blog was unfortunate enough to NOT get the few that are good with numbers.
My favorite part of the audio conversation is
"How do you write 1 dollar on paper?"
"1" -- $1.00
"and how do you write 1 cent?"
"point 0 1" -- $0.01
"Ok, and how do you write a half dollar?"
"point 5 0" -- $0.50
"and to write a half cent?"
"point 0 0 5" -- $0.005 -- "I don't know, I'm not a mathematician. The computer is charging you correctly"
MAN!!! We were almost there! and then she gave in to enlightenment.
I take special interest in this situation because of the audio clip of the conversation...
Being someone who does customer service over the phones for a living... I understand what's going through the call rep's mind during this conversation. At the same time, I REALLY RELALLY hope that I'm able to take a step back and see the customer's point when they have a valid point.
Personally... if I was the first person that he spoke with, I would have felt as if the customer was trying a scam of some sort. In all honesty, I think he handled himself very well and I've spoken to many many people that aren't nearly as patient, and with issues that have no relation to money, or principle.
Friday, August 22, 2008
at 6:26 PM